Return & Refund Policy

At TARRAN, your satisfaction matters. If you’re not 100% happy with your purchase, we’ve got you covered. Check out our simple return and refund process below.
1. Returns
1.1 Eligibility
  • For UK customers: Returns and exchanges are only accepted if the product has a quality issue upon delivery. Quality issues arising from use are not eligible for return or exchange. The following return and exchange policy and process apply only to this situation. Returns and exchanges are not accepted for any other reason at this time.
  • To be eligible, the item must be in original condition (not faulty or damaged) and include all original packaging, parts, and accessories.
1.2 Initiating a Return
  • Email us at service@tarranbikes.com within 14 days of receiving your order. Please include your order details and reason for return or exchange.
1.3 Shipping Your Return
  • Ship the item(s) back to us within 30 days of return approval.
  • Use the original packaging to avoid damage during transit.
  • The return address will be provided via email upon submission of the request.
1.4 Return Shipping Costs
  • Return shipping is free of charge — If your product arrives damaged, defective, or incorrect
2. Refunds
2.1 Inspection and Processing
  • Once we receive your return, we’ll inspect the item(s).
  • If everything checks out, we’ll process your refund within 7 days.
2.2 Refund Amount
  • You’ll receive the full purchase amount.
  • Refunds will be issued to your original payment method.
2.3 Diminished Value
  • If the item(s) show signs of use or damage, we may deduct a diminished value from the refund.
3. Exchanges
To exchange an item:
  • Return the original product(s) following the return process.
  • Place a new order for the desired item(s) on our website.
4. Contact Us
Got questions? Reach out to us at: